05 February 2009

The totem animals of the United Nations Bureaucrat

Many years ago, I used to work for the United Nations. While bored at the office one day, I composed the following essay (1996)...

It was a quiet night in November. I was working late in the United Nations building, finishing off a document for a forthcoming conference, when I decided to take a break for a cup of machine coffee. Heading back to my cubicle, I nearly bumped into an elderly man shuffling around the corner. His UN Retiree’s pass fell off, and I automatically reached down to pick it up. He must have been more agile than he looked, because our heads bumped as he ducked too. Laughing, we agreed to head back to the coffee area, where we sat on some low chairs, and he started talking.

He told me this story, which he said was told to him by a friend of a friend. His eyes twinkled, as he asked me whether I knew about the three totem animals of the U.N. Pleading ignorance, I smiled, and he continued.

The first totem animal of the UN bureaucrat is the
three-toed sloth (Bradypus Tridactylus). A native of South America, this animal has long puzzled Biblical scholars, due to its amazing abilities. How could a pair of these intrepid animals have made the incredible journey from their home in the wilds of the Amazon basin, all the way to Mount Ararat in time for Noah to take them on board the ark? Clearly, they must have a prodigious capability for anticipation of important events. Calculating a daily distance travelled of around 3 km, the pair must have known about the forthcoming inundation over 30 years before the first drops fell. Imagine the sneers of the other sloths as these two visionaries departed on their epic adventure.

The hardships of the journey are almost beyond belief, with intervening stretches of desert, ocean, ice-floes and predators all too capable of running down an animal whose best defence consists in hanging upside down in a tree, nearly motionless. It is this motionlessness which fits the sloth for its place at the bottom of the UN totem pole, as staff members have sometimes been known to avoid the predatory glance of internal auditors through remaining absolutely still at their desks.

Our second totem animal also spends considerable time in trees. Evolving in the great southern land of Australia, the koala bear (Phascolarctos cinereus), is blessed with the ability to sit motionless on a branch for dozens of hours at a stretch, occasionally reaching for a new handful of gum leaves to chew. This unique talent is so well-developed that the koala has actually evolved a hard bony plate in its rear, which it uses to sit on the durable wood of the gum trees. Any UN bureaucrat worth his or her salt would immediately recognise the advantages of such an adaptation, given the long meetings, conferences, sessions and plenaries that fill our days, not to mention long hours in front of a desk.

For the third and final totem animal, we turn to that great reservoir of mysterious life, the ocean. The humble sea squirt, (Cnemidocarpa finmarkiensis), in its juvenile form frolics in the clear warm waters of the Mediterranean, crawling around the bottom of the sea, called by an unknown impulse to find a suitable rock on which to perch. When the rock is found, a subtle alchemy occurs within the metabolism of the sea-squirt, as it undergoes a sea-change, from animal to a kind of sea vegetable. To facilitate the process, the sea-squirt glues itself to the rock in much the same way as oysters do, its permanent post now assured. It immediately begins the next stage of its transformation. The rudimentary brain it used to find the rock is now superfluous, so the sea-squirt starts to absorb it, effectively digesting its own brain. Sadly, the parallel is in some cases all too clear, as the staff member with the permanent post is no longer obliged to engage in creative thought.

My new friend got up to leave, his eyes still twinkling. “Don’t worry too much about the Bureaucratic totem animals. They’re only as true as you want them to be. Perhaps we’ll meet again someday, and I can tell you of the feeding frenzies that follow the release of the hy… --I mean delegates—as they leave their great meetings. But that’s another story.”

04 February 2009

More random twitterings

After literally years of procrastination, I have taken the plunge into the world of micro-blogging. I may be found on Twitter here: http://www.twitter.com/ahbleza/

I've been very careful about joining various social media sites -- I decided long ago to avoid MySpace, Bebo, Facebook and the like. I am active on LinkedIn for professional purposes, and occasionally maintain my old personal web site -- http://www.gillingwater.org -- but that's down at present until I get a chance to update it.

Twitter is a lot of fun, and functions wonderfully as a disintermediation device between various minor (and a few major) celebrities and their stal^H^H^H^H fans. If you've not joined up, I recommend it!

06 January 2009

Google G1 Handy activation in Austria

First a note for international readers -- in Austria and Germany, the word "Handy" is used ubiquitously for mobile phones, even among native English speakers.

In December, I had the opportunity to pass through Dubai (more about that in a subsequent post), and went shopping. I was lucky enough to find a store selling the new t-Mobile G1 phone, which is based on the HTC Dream hardware platform, and which runs the new Android operating system (based on Linux.)

The shop assistant helpfully pointed out that the phone couldn't be used in every country, and had a complex unlocking process, but I'd researched this already, and was prepared for it. I handed over my UAE currency, and received the box. It was a standard package, but was missing the latest addition I'd read about, a cable to adapt from the micro-USB to standard ear-phone jack, so it wasn't the latest version.

I knew it probably wouldn't work, but I tried a few different SIMs (none of them t-Mobile) to get past the initial activation -- and sure enough, I got to the point where it asks for the Gmail login, but the G1 timed out every time. I figured I would have more luck back in Austria, and sure enough, this week I was successful.

I visited a small shop that offers various telephone-related services, and bought a t-Mobile pre-paid card. (At first, I borrowed a t-Mobile SIM from the shop assistant, but it didn't work -- this was due to data services not being enabled on the SIM, as I proved when I tested it in my existing Nokia.) Plugging in the new t-Mobile SIM, I was successfully able to complete the initial registration (using my existing Gmail account), and started the process of downloading applications.

Now here was the first problem -- the initial pre-paid sum of 20 Euros disappeared VERY rapidly, and I was soon cut off. I realized that t-Mobile charge excessively for data traffic with their pre-paid cards, and that viewing Google Maps and downloading all those apps wasn't a smart idea. Since I was planning to use it with another SIM anyway, I didn't plan to sign on to a more economical data plan from t-Mobile. (They seem to offer 10 Gb for 10 Euros per month for existing voice accounts, which seems quite reasonable for a mobile service plan.)

Once I got home, I switched the phone to use my Wireless LAN, and downloaded to my heart's content.

I read the process to switch the G1 to another network provider, and started by booting the Android into safe mode (hold down the Menu button when powering on), then used the *#06# sequence to display the IMEI. I figured that I would need this to submit to the t-Mobile unlocking service.

Just for a laugh, I tried using my non-t-Mobile SIM in the G1. Hmmm... booted up OK. Accessing 3G services... OK. Calls in and out... OK. Wha? I realized that the Handy I had purchased in Dubai must have already been unlocked, because I certainly didn't enter an unlock code, and it's not a developer version.

My next challenge is to download the newest firmware -- this one seems to be running version 1.0. Hopefully, it will still work after the upgrade. Because I'm not using t-Mobile as my primary carrier, I suspect the Over The Air update won't reach me.

I've been using the phone fairly extensively for the past few days, and I must say I like it a lot. I have seen the iPhone 3G in operation, and feel the G1 is close to that standard, while offering a few features the iPhone doesn't have, like WLAN, a hardware keyboard, GPS, and a more open platform. Admittedly, the Android Market hasn't quite reached the 10,000 applications offered by the iPhone Marketplace, but I suspect it's just a matter of time, once Google allow people to make money through it.

Voice quality on the G1 is definitely better than my Nokia N73, and usability is far superior to Symbian, even with after-market add-ons like Fring (which I quite like.) I've upgraded the micro-SD to 8 Gb, so it has plenty of room for music and photos, and migrating all my existing contacts was a breeze (I merged my Gmail contacts with a copy of the SIM from my old mobile.) Battery life is the one weakness I have identified, but I've heard that HTC have a next-generation battery available soon which should improve that problem.

Most applications have been easy to learn to use. One small thing which wasn't immediately obvious -- accented characters can be typed by holding down the appropriate matching letter, then selecting from a list of accented versions which pops up.

Another minor issue is that sometimes the G1 loses the WPA-secured signal from my WLAN router, which doesn't automatically reconnect. Once noticed, I can reconnect manually, but it's something that hopefully will be fixed in a subsequent revision.

On the whole, I would say I am highly satisfied with the Google G1, and look forward to seeing what after-market software can do for me.

01 December 2008

ADSL Insanity in Austria

So, I decided to upgrade my Internet experience, and ordered the "aDSL solo Privat max 8192/768" from iNode (now part of UPC) in Vienna, Austria.

Dealing with this company as a private customer is simply hell. They have phone trees which lead nowhere, or which direct you through to a hotline, only to immediately drop the call because of overload. When you do finally get through, they take a long time to process, and need to put you on hold for ages (assuming they don't simply do this for the pleasure of winding up "difficult" customers.)

My record for one call trying to get this Internet connection sorted out was more than one hour and five minutes.

Here's the fun part -- I first placed the order with them on October 8th. They finally gave me an installation date -- 2 January 2009. Yes, more than 10 weeks. They claim this is not their fault, because they outsource the installation of ADSL connections to Telekom Austria -- but I believe this is simply an excuse. Perhaps they are overloaded with demand, but they won't stay in business long if they treat customers in this way. Solve the problem already!

It gets better. I called to cancel, saying that 10 weeks is too long to wait. (In the meantime, I have been using mobile Internet, which is much more convenient.) And they tell me that there is a "cancellation charge" of 180 Euros -- for a service which they haven't been able to install! Oh yeah, and they blame this charge on Telekom as well.

So, bottom line. If you are an Internet user in Austria, STAY AWAY FROM INODE/UPC. They will rip you off, and are unable to deliver in a timely manner. Their support is abysmal, and they seem to be engaged in a marketing war with Telekom (to whom they subcontract the installation.) You have been warned.

Updated 6 Jan 2009: Finally, the Telekom installer came on 2 January (as promised), and installed the ADSL modem. So, now I have Internet again -- but there were still issues. First, the router wasn't working. I called tech support (which was quite helpful), and learned that I had to manually add the login credentials, via the Web interface at 10.0.0.138. Second, the default configuration for the Thomson ADSL router leaves the wireless access point completely unsecured. As I already have enough WLAN routers, I simply disabled it. Thirdly, and this is the most serious issue -- the ADSL connection was set for a downstream bandwidth of 1,088 kbps and upstream 128 kbps -- basically one eighth of what I am paying for. I've logged another service call, and naturally it's down to an argument between UPC and Telekom again, each blaming the other. I'll be happy if they can increase it to 4 Mbps downstream.

04 September 2008

One night in London (are we there yet?)

The journey started out uneventfully. I was flying from Vienna to London Heathrow last Sunday night. The Austrian Airlines flight was quite full. Scheduled for 7:45 p.m., it left at 8 p.m. due to availability of the landing slot in London, but the pilot told us he would try to make up the time in the flight, so we expected a close to ontime arrival.

After two hours, we were approaching London Heathrow, when the pilot informed us we needed to sit in a holding pattern, while we waited for our landing assignment. Everyone on board was relaxed -- there had been no turbulence, and the cabin staff were friendly and attentive. After four or five circuits, some people were beginning to become impatient -- and then the Captain announced that we had to divert to Gatwick, due to weather-related problems at Heathrow.

Well, this was a major inconvenience for many, but not an unmitigated disaster. The pilot expressed the view that perhaps the plane could be refueled, and fly on to Heathrow when a slot became available. We landed at Gatwick 20 minutes later, and waited for the airstairs to arrive, along with the necessary buses.

After fifteen minutes of waiting, the Captain apologized for the delay, explaining that Austrian airlines wasn't able to find a gate agent to assist, but they were working on the problem. Again, he suggested that some people might wish to deplane at Gatwick, but their checked luggage would have to stay on board due to safety regulations (which in my view shouldn't apply for such a diversion -- but sorting through the luggage to separate items for individual passengers would of course be too time consuming.)

The time dragged on. The Captain was apologetic but professional, and gave us regular updates on the situation. Eventually, we waited two and a half hours on the ground, with no one able to leave the plane. The Heathrow option was no longer on the table -- that airport was closed. It was now past midnight. According to the Captain, in his more than twenty years of flying, including many airports in Africa, he had never experienced such a situation, where passengers were kept on a diverted aircraft because of unavailability of a gate agent company.

With the one hour time zone difference, our expected UK arrival time would have been 10:30 p.m. Including the holding pattern delays, we eventually landed in Gatwick at around 11:30 p.m. Two and a half hours later, we were allowed to board the buses to the terminal. Our pilot informed us that the matter had to be escalated through the Austrian foreign ministry, using diplomatic channels, as the situation was so unusual.

But things were't over yet. Once inside the terminal, it took forty minutes before any announcement was made about our luggage -- and another twenty minutes before it arrived on the conveyor. Next, I had to wait another half hour for the bus to Heathrow airport -- which took an hour.

Eventually, I arrived at Heathrow at 3:30 am -- that's after more than eight hours of travel, for something which should have taken less than three hours. Naturally, we weren't the only flight affected, leading to all hotels around Heathrow being full (except for the ones charging 200 pounds per night.) I chose to spend the night sleeping on the floor in Terminal two, to meet my wife's flight the next morning.

Next time, it might be faster to take a train.

11 August 2008

Pre-paid Mobile Internet Surfing in Austria

The offer seems quite compelling: pre-paid Mobile Internet surfing, using an anonymous card which you can buy in a supermarket.

But does it work?

Here's the link to the offer: http://www.yesss.at/diskont-surfen/angebote.php

It's sold in Austria through a chain of German supermarkets, which go by the name of Hofer. They take cash, so anonymity is assured.

They sell an unlocked modem (the Huawei E220, with HSDPA/UMTS/GPRS/GSM compatibility) for €69.99, and a pre-paid SIM card with (allegedly) 2 GB of data for 20 Euros -- with optional bonus cards selling additional blocks of 2 GB for the same rate.

I then struggled to make it work. Frankly, it was a real pain. Plugging it in to my Windows XP laptop, I saw the E:\ drive with all necessary files appear momentarily -- then disappear a few seconds later. Maybe it's a problem with some security software on my laptop, but I simply couldn't make it install under Windows. The support web site offers a Windows Vista download, but no files for XP -- you're meant to install direct from the USB connection.

So, I then tried my MacBook Pro. The software for this is on their Web site -- but once again, it was a bust. I was able to download and install the software, but couldn't configure it -- it failed each time I tried to add the APN information.

Finally, I got out my trusty Asus eee PC, running the standard Xandros distribution. I plugged it in, was prompted for the PIN, then configured the APN (which for this network in Austria is web.yesss.at), and clicked connect... and it worked perfectly.

So, here we have a system which struggles with Windows XP and OSX 10.5, yet works like a charm with Linux. Of course, I intended all along to use it with my eee PC, so I am quite pleased it works, but am still a little frustrated I couldn't get it working with the other systems.

Update: looking into the tariff options is interesting. Basically, they have two tariffs, one for light occasional use, and the other for heavy users. Both tariffs cost 20 Euros -- but for a heavy user, that 20 Euros buys 2 GB of data, while for an occasional user, it buys only 1 GB of data. The difference? As a heavy user, you must consume all of your 2 GB in one month, while occasional users get a year to consume the credit.

25 July 2008

My first Knol

OK, I decided to dip my toe into the Knowledge Management new wave (apart from tinkering with various articles on wikipedia over the years.) I have therefore published my first Knol, on the subject of Financial Fraud and Risk Management. Feel free to check it out.

03 February 2008

The Kerviel File

There has been a lot of ink printed about Jérôme Kerviel, the trader at Société Générale who cost the Bank US$7.2 billion. This is a classic case of failure of controls, which shows that there was a culture of lax oversight and enforcement.

Two recent articles caught my eye -- from the Wall Street Journal, and The Register. The former is a cogent analysis of what went wrong with the controls, and how the bank was forced to unwind the position, possibly contributing to the recent global hiccough on the world markets.


Especially noteworthy is the old chestnut of an employee who fails to take holidays -- the classic danger sign which every auditor is trained to look for. How could SG's internal revision department not see this as a red flag? It's a clear indicator that an employee doesn't want their position to be too closely inspected -- especially in one where such huge risks are being taken. Ostensibly, however, Kerviel's position was one of arbitrage, which should eliminate risk -- however, for reasons which have yet to be revealed, his counter trades were not covered, or were fictitious.

It was also interesting that the Deutsche Börse's Surveillance unit was the first to alert SG to the volume of trades -- but Kerviel himself blocked this, and it wasn't until a month later that in order to cover a masive profit! (which turned into a loss in a matter of days), a brokerage house was involved in the cover-up, which triggered a credit check, which forced his back office to investigate further, and led to his recall from holiday and eventual dismissal (which even now, isn't yet formalized due to French corporate culture.)

The Register's take is even more interesting, suggesting a number of ways that the trades could be masked. Once again, the classic techniques of "borrowing" passwords from colleagues, and the triviality of fudging the figures in Excel sheets used for reporting, highlight just how vulnerable most major Banks might be in this area. I especially recommend reading the comments from industry insiders, that suggest such abuse of systems and lack of formal oversight is endemic.

The Risks are clear -- any employee who is granted privileged access needs an appropriate level of oversight and relevant controls, however tedious, which are required to prevent similar events from unfolding in even the most reputable of institutions. And despite the progress of industry regulation and self-policing in the past dozen years since the collapse of Barings' Bank, not enough is being done.

The remedies are not very difficult -- clear segregation of duties, independent risk management, enforcement of policies, and regular rigorous audit -- but they are not being adequately applied, and until European Bank Managers experience personal liability (as their cousins in the USA are starting to feel with Sarbanes Oxley), we will continue to see collapses, possibly even larger than the latest fiasco.

01 February 2008

Vienna Review Newspaper

I am proud to be associated with the Vienna Review newspaper, who are launching their new Web site next week. I've been privileged to assist the capable team of students and staff, who are making the transition onto the Web.

Already published for several years as one of Vienna's few English-language newspapers, the title has prospered under the leadership of experienced journalist and professor, Dardis McNamee, who draws upon the talents of her students and several willing external volunteers, who donate their time to produce an impressive print publication.

Update March 2009

One year later, and we have relaunched the website, based on a new platform called ProsePoint, a variation based on Drupal. ProsePoint is much better suited to the needs of an on-line newspaper, providing better layout and control, as well as editions, author bios, comments, and much more.